… for hotels wishing to increase their competitive advantage through the design of experiential
services oriented toward sustainability. … Third, while many organizations have evidenced a …

… sustainability in the hospitality industry of the future. That includes the evaluation of technological
solutions as well as design of services and facilities in a sustainable … ) and increase in …

… institution of change, implementation of service innovation successfully depends on proper
processes and administrative structures. In the hotel sector, service … and building design were …

… like facilities, room, and food and beverage quality, hotels are … and catering services
constitute 30 to 40 percent of hotels’ … as a single point increase in hotel facilities, guest room …

… that apply sustainability in innovative processes can enhance … and that involve individuals
within organizations; in addition, … reliability and validity of research designs. Therefore, future …

… operations, but into our supply chains, partners and agencies. That’s why it’s important … of
sustainable hospitality design. The chapter explores buildings in the context of climate change, …

… sustainability, they may need to extend their sustainability … , these hotel chains are large,
complex and dynamic organisations. … designs and smarter businesses will prevail”. The leading …

… by travelers, environmental organizations and by the hospitality industry itself, … To continuously
improve the services offered and thus respond to the needs … Research design and sample …

… managers determine their organizations’ desired positioning in … This framework aims to
assist service system designers to … and diagnose service systems, to enhance understanding of …

… internet service in the region prevents this hotel from offering an online reservation service.
… Following the precepts of organizational change management, in addition to having the hotel …