Customer Loyalty Management in Hotel and Restaurant Establishments in the Face of New Challenges
OV Zhehus, OV Illiashenko - Проблемы экономики (Харьков), 2020 - elibrary.ru
… help hotel and restaurant establishments to survive, … management is the assessment of
customer loyalty and finding solutions to increase it. In order to further develop theoretical aspects …
customer loyalty and finding solutions to increase it. In order to further develop theoretical aspects …
Consumer loyalty in the restaurant industry: A preliminary exploration of the issues
MA Clark, RC Wood - British Food Journal, 1999 - emerald.com
… establishment quoted in relation to customer loyalty) were the key determinants of restaurant
choice/customer loyalty … finding: indeed it is a central tenet of behavioural marketing theory. …
choice/customer loyalty … finding: indeed it is a central tenet of behavioural marketing theory. …
Customer loyalty in the fast food restaurants of Bangladesh
MB Uddin - British Food Journal, 2019 - emerald.com
… of customer and customer loyalty in the fast food restaurant industry. A theoretical model, …
environment and ensure the required facilities that make the customer high perceived value, …
environment and ensure the required facilities that make the customer high perceived value, …
Emotional bonding and restaurant loyalty
AS Mattila - Cornell Hotel and Restaurant Administration …, 2001 - journals.sagepub.com
… customers—even if those once-in-awhile customers are satisfied. As a result, the introduction
of loyalty programs … aimed at luring customers to dine more often at a given restaurant. For …
of loyalty programs … aimed at luring customers to dine more often at a given restaurant. For …
How reputation creates loyalty in the restaurant sector
KC Chang - … Journal of Contemporary Hospitality Management, 2013 - emerald.com
… Theoretical background and hypotheses Conceptual framework We develop a research …
our understanding of the customer characteristics of the chosen restaurants in the current study. …
our understanding of the customer characteristics of the chosen restaurants in the current study. …
[PDF][PDF] Evaluation of factors affecting customer loyalty in the restaurant industry
M Haghighi, A Dorosti, A Rahnama… - … of business management, 2012 - Citeseer
… Organizations and institutions that are successful in gaining customer loyalty have a major
… if the relationships between latent attributes extracted theoretically are confirmed by the data …
… if the relationships between latent attributes extracted theoretically are confirmed by the data …
Hotel business: customer loyalty management
A Kuzubov, A Maksimenko - E3S Web of Conferences, 2022 - e3s-conferences.org
… of theoretical approaches and methodology for managing customer loyalty in hotel and
restaurant establishments … relevant aspects of the customer loyalty management methodology, its …
restaurant establishments … relevant aspects of the customer loyalty management methodology, its …
[PDF][PDF] Critical review of service quality scales with a focus on customer satisfaction and loyalty in restaurants
… between service quality, customer satisfaction (CS), and customer loyalty (CL) in restaurants.
It is … these establishments apart from the basic living spaces such as workplace, and home (…
It is … these establishments apart from the basic living spaces such as workplace, and home (…
Can sustainable restaurant practices enhance customer loyalty? The roles of value theory and environmental concerns
… in restaurant settings is favored by consumers. To examine such issues we aim to identify,
by applying value theory, whether sustainable restaurant practices increase diner loyalty. To …
by applying value theory, whether sustainable restaurant practices increase diner loyalty. To …
The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service
… 5.1 Theoretical implications The purpose of this study is to contribute theoretical value to
the consumer behavior literature by examining the direct and indirect effects of price fairness …
the consumer behavior literature by examining the direct and indirect effects of price fairness …