MEDIATION AS A TOOL FOR WORKPLACE CONFLICT MANAGEMENT: INTERNATIONAL EXPERIENCE AND PROSPECTS FOR UKRAINE
DOI:
https://doi.org/10.30888/2663-5712.2025-32-03-046Ключові слова:
conflict, mediation, economic efficiency, management, workplace mediationАнотація
The article explores mediation as a modern tool for workplace conflict management that is gaining strategic importance in the context of increasingly complex employment relations. The introduction substantiates the relevance of the topic, emphasizing theMetrics
Посилання
Goldberg, S.B., Brett, J.M., & Blohorn-Brenneur, B. (2017). How mediation works: Theory, research, and practice. Emerald Publishing. URL: https://bookstore.emerald.com/media/preview/9781787142237-23-2.pdf
Jorovlea, E. (2023). Changing organizational behavior through his dimensions. SWorldJournal, 2(16-02), 39–45. URL: https://doi.org/10.30888/2663-5712.2022-16-02-001
Верховна Рада України (2021). Закон України «Про медіацію». № 1875-IX від 16.11.2021. URL: https://zakon.rada.gov.ua/laws/show/1875-20#Text
Singapore International Dispute Resolution Academy (SIDRA) (2022). International Dispute Resolution Survey: 2022 Final Report. Singapore: Singapore Management University. URL: https://sidra.smu.edu.sg/research-program/
appropriate-dispute-resolution-empirical-research/sidra-survey-2022
Chartered Institute of Personnel and Development (CIPD) (2013). Mediation: an approach to resolving workplace issues. London: CIPD. URL: https://www.cipd.org/uk/knowledge/guides/workplace-mediation/
Human Resource Solutions (2023). Mediation: An Employer’s Guide. URL: https://www.human-resource-solutions.co.uk/Policies/Discipline-Grievance/mediationemployersguide.pdf
Сазонова, Т., Курченко, А. & Солодчук, Т. (2023). Конфліктологічна компетентність менеджера як складова його особистісної ефективності. SWorldJournal, 3 (22-03), 103–108. URL: https://doi.org/10.30888/2663-5712.2023-22-03-043
Munduate, L., Medina, F.J. & Euwema, M.C. (2022). Mediation: Understanding a constructive conflict management tool in the workplace. Journal of Work and Organizational Psychology, 38(3), 165–173. URL: https://doi.org/
5093/jwop2022a20
Tvaronavičienė, A., Kaminskienė, N., Rone, D., & Uudeküll, R. (2022). Mediation in the Baltic States: developments and challenges of implementation. Access to Justice in Eastern Europe, 4(16), 68–86. URL: https://ajee-journal.com/
upload/attaches/att_1668601012.pdf
Lexology (2024). The Hidden Impact of Unresolved Grievance Issues on Workplace Productivity. URL: https://www.lexology.com/library/detail.aspx?g=
d0faf894-e442-46f9-9fee-dfb1f78ddd4a
Mediation Hertfordshire (2023). The Cost of Community Conflict: A Report by Mediation Hertfordshire. URL: https://www.mediationherts.org.uk/wp-content/uploads/The-Cost-of-Community-Conflict.pdf
ADR Center (2010). The Cost of Non-ADR: Surveying and Showing the Actual Costs of Intra-Community Commercial Litigation. Survey Data Report. URL: https://toolkitcompany.com/data/files/Resource%20center/Research%20and%20surveys/Survey_Data_Report%20cost%20of%20not%20using%20ADR%20EU%202010.pdf
References.
Goldberg, S.B., Brett, J.M., & Blohorn-Brenneur, B. (2017). How mediation works: Theory, research, and practice. Emerald Publishing. https://bookstore.emerald.com/media/preview/
-23-2.pdf
Jorovlea, E. (2023). Changing organizational behavior through his dimensions.
SWorldJournal, 2(16-02), 39–45. https://doi.org/10.30888/2663-5712.2022-16-02-001
Verkhovna Rada of Ukraine. (2021). Law of Ukraine “On Mediation” No. 1875-IX of November 16, 2021. https://zakon.rada.gov.ua/laws/show/1875-20#Text
Singapore International Dispute Resolution Academy (SIDRA) (2022). International Dispute Resolution Survey: 2022 Final Report. Singapore: Singapore Management University. https://sidra.smu.edu.sg/research-program/appropriate-dispute-resolution-empirical-research/sidra-survey-2022
Chartered Institute of Personnel and Development (CIPD) (2013). Mediation: an approach to resolving workplace issues. London: CIPD. https://www.cipd.org/uk/knowledge/
guides/workplace-mediation/
Human Resource Solutions (2023). Mediation: An Employer’s Guide. https://www.human-resource-solutions.co.uk/Policies/Discipline-Grievance/mediationemployersguide.pdf
Sazonova, T., Kurchenco, A. & Solodchuk, T. (2023). Conflict logical competence of the manager as a component of his personal effectiveness. SWorldJournal , 3 (22-03), 103–108. https://doi.org/10.30888/2663-5712.2023-22-03-043
Munduate, L., Medina, F.J. & Euwema, M.C. (2022). Mediation: Understanding a constructive conflict management tool in the workplace. Journal of Work and Organizational Psychology, 38(3), 165–173. https://doi.org/10.5093/jwop2022a20
Tvaronavičienė, A., Kaminskienė, N., Rone, D., & Uudeküll, R. (2022). Mediation in the Baltic States: developments and challenges of implementation. Access to Justice in Eastern Europe, 4(16), 68–86. https://ajee-journal.com/upload/attaches/att_1668601012.pdf
Lexology (2024). The Hidden Impact of Unresolved Grievance Issues on Workplace Productivity. https://www.lexology.com/library/detail.aspx?g=d0faf894-e442-46f9-9fee-dfb1f
ddd4a
Mediation Hertfordshire (2023). The Cost of Community Conflict: A Report by Mediation Hertfordshire. https://www.mediationherts.org.uk/wp-content/uploads/The-Cost-of-Community-Conflict.pdf
ADR Center (2010). The Cost of Non-ADR: Surveying and Showing the Actual Costs of Intra-Community Commercial Litigation. Survey Data Report. https://toolkitcompany.com/
data/files/Resource%20center/Research%20and%20surveys/Survey_Data_Report%20cost%20of%20not%20using%20ADR%20EU%202010.pdf
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